FAQ & Policy
Q: How do your discounts work?
Q: Will you share or sell my info with any other company?
Q: How soon will I receive my order?
A: On average we will ship your order on a average between 4 to 6 weeks. This is an average time frame and not an exact time frame. It can take longer do to delays or numerous changes. Your order will be shipped out via USPS Priority 2-3 day delivery for U.S. customers (Not a guaranteed time frame, signature required at delivery for most orders). You can upgrade to USPS Express 1-2 day delivery for U.S. customers (Guaranteed time frame and traceable, signature required at delivery). Global Priority 6-10 business days delivery for Non U.S. customers (Not a guaranteed time frame. Please allow additional business days for an customs delays) (Customs tax may be charged at delivery at your governments discretion and are not included in the shipping price). We also strongly suggest our domestic customers (Not yet available to our international customers.) to purchase insurance on their order. As we are not responsible for lost or damaged orders once it has been shipped.
Q: Where will you ship my order?
Q: I need my order in under 4-6 weeks, is that possible?
Q: When does the 4-6 week time frame start?
Q: I have ordered internationally and I need one of my items redone, how do I get this taken care of?
Q: I really love your invitations a lot, but I have a different theme in mind. Can you create a new theme?
A: Yes, we can do invitations in ANY theme. We are a custom design shop, so just email us your ideas, or what you'd like, and chances are, we can accommodate your theme!
Q: There is an error on my invitations, can I get a refund?
A: We do not offer refunds as all sales are final, but if it was a mistake that wasn't in the proofs that you approved, we will be happy to immediately send out a corrected set.
Q: I ordered invitations from you 3 months ago, and now I don't think there's enough. I think my order may have been short 10. Can you send out 10 more?
A: We must be notified within 10 days of you receiving your order of any issues that may need correcting. Please check your order when you receive it to make sure all is correct. All orders go through 3 different staff members for quality and count check, so any kind of issue is extremely rare, but if deemed our error, will immediately be corrected within those 10 days. We have this rule as a staple as, unfortunately in the past some have run out of what they needed and try to get more for free after records expire, so we carry this standard policy.
Q: I'd rather give you my wording and work with you over the phone
A: We operate over email so we can create a file for you to keep all your wording, proofs, changes, etc. We must have all information and correspondence in print, that is why all correspondence is over email. Our scroll invitations are award winning and our invitations have also been featured on two episodes of A Wedding Story and HandyKane is also the featured company for weddings in a best selling novel! You can see from eBay we are a top Powerseller and have been on eBay alone for over 5 years and have had our website for almost 10 years, so you know you're dealing with professionals. You can also see a long list of testimonials to see how you will enjoy your items.
We always email you back right away whenever you answer a question, generally that same hour!
By doing this, you are guaranteed the best and fastest service for all your event needs. We can quickly research all of your inquiries and write you back and send you close-ups of all items youíre interested in over email as well!
So just ask whatever questions you have, and weíll quickly get back to you with the thorough answers you need.
Please print off any invoice you received from us and include it with your payment. Please also make sure that a valid email address is with your payment.
Q: We called the wedding off, can I receive a refund?
A: As is the wedding industry norm, we do not offer refunds for cancellations of any sorts. Also if running on a payment plan, all payments are non refundable as well. A credit will remain on file.
Q: Do you have other fonts available? Can you print in a different color than the one shown?
A: We have professionally chosen the font and color that looks best with each invitation series, but if you'd like a different one, we can certainly accommodate that request!
We can print in most fonts available, if you want a different font that you don't see listed below. We can also print in any color you'd like.
Here are the most common font choices for Wedding Invitations that we have available:
Q: How would you suggest I fold the ancient scroll invitations for optimal appearance?
You can see here in this image:
Q: Hi, I ordered too many invitations by accident; I was counting actual people I was inviting and not per household I was sending the invitation too, can I take my order from 200 of everything to 100 of everything?
A: That's correct, the amount of invitations you're supposed to order is per household you're sending the invitation too and not total people you're inviting.
The only way we change the quantity of your order is through a store credit. We can take your order size down from 200 invitation sets to 100, and you can use the remaining funds to add items to your order, etc. We will let you know your exact credit you can spend in the store. This would almost perfectly cover pre-written thank you cards with addressed envelopes if you'd like to use your store credit for this, etc.
You can look on your wedding theme page on our website to choose what you'd like to use your credit for, www.HandyKaneWeddings.com. Let us know when you're ready what you'd like to use your credit for!
Q: I like one of the designs, but I would like to alter it. Is this possible?
A: Most likely it is. We can custom design the invitations almost however you'd like. Just email us your ideas of how you'd like it, and we'll let you know the additional design costs for the changes you'd like.
Would you like us to custom design a different theme you'd like altogether? Sure, we can certainly do that. Just email us your ideas, and we'll send you a quote of the design fees. We have some of the most affordable design fees on the market.